CONTACT US

For any water main related emergencies, or for administrative questions, please use the following methods of contact.

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WATER MAIN RELATED EMERGENCIES:

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Telephone: (585) 204-6754, option 1

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Please note that BWWC is not responsible for water connections or water leaks inside your residence or in the service connection line from the water main to your residence that exists in your yard. BWWC is responsible for water mains that deliver water to the community up to the tap in connections.

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ADMINISTRATIVE OR BILLING QUESTIONS:

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Telephone: (585) 204-6754, option 2 

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Email: customerservice@bristolwaterworkscorp.com

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US Mail: Bristol Water Works Corporation

               7939 Rae Blvd

               Victor, NY 14654

Please note, the above address is for administrative communications only. It is not a remit to address for BWWC quarterly payments. See the REMITTANCE tab for the remit to address.

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NEW YORK STATE CUSTOMERS:

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For consumer complaints that cannot be resolved with the company, you may contact the New York State Department of Public Service (DPS). DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS HOTLINE at 1-800-342-3377 (M-T 7:30a - 7:30p, F 7:30a - 7:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223.

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